F.A.Q
Frequently Asked Questions
We thank you for your interest in Ember & Pearl Co.! For more questions or concerns please reach out to our support email, support@emberandpearlco.com ♡
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How do I use these?
For specific uses, product care, and full disclaimer go to the "More Info" section under each item.
Each of our products is meant to combine the mundane with the magical, you can use them however you feel inclined to!
Why does it take so long?
Each spell oil is crafted by me, Qeyana, in small batches and consecrated on my own personal altars. Each oil infusion and consecration process varies in order to bottle the most luxurious spell work for you. Because of the in-depth process of each oil, they are crafted in drops rather than large quantities.
All other products (candles, incense, nails, etc) are made in small batches to limit product waste and ensure that each item is crafted with intention. Real magick takes time.
Thank you so much in advance for your patience and I can't wait to share a piece of my heart and practice with you! ♡
When will I get my order?
As all of my items are made to order or in small batches, please allow for 7-21 days for processing and an additional 7 days for shipping.
For more information on shipping and handling please refer to our Shipping Policy.
What if I have allergies?
If you have a known allergy, please reach out to the support email for a list of allergens or to request a modification or custom spell oil. I can't guarentee a completely allergen-free environment as all products are made in the same place and cross contamination may occur. Use at your own discretion!
For any additional questions or comments please email support@emberandpearlco.com.
What is your return policy?
Cancellations must be made within 24 hours of purchasing. After the 24 hour period, all item sales are final and cannot be returned or exchanged. For additional questions please email support@emberandpearlco.com.
What do you mean by plant magic?
Each of my care items are crafted using 100% plant-based ingredients. I do this to reduce our impact on the environment, maintain the metaphysical properties of the plants I use, and to deliver you a product without harmful synthetics. All of my ingredients (including fragrance oils, dyes, waxes, and butters) are entirely made of all natural materials!
Do I have to be a witch to use these?
Absolutely not! Whether you are an experienced practitioner or someone that just wants good smelling personal care items, these products are crafted to shine physically and metaphysically. Just use your intention!
Do you do PR packages?
Yes! As a growing spiritual self-care business I am currently open to sending freebies to practitioners and content creators who align with our brand. If this is you, feel free to reach out to info@emberandpearlco.com for consideration ♡